Legal
Privacy Policy
Londonair Cleaning Co is committed to protecting your privacy. This policy explains how we collect, use, store and protect your personal data when you use our website or services.
Last updated: October 2026
Who We Are
Londonair Cleaning Co is a professional cleaning company based in London, United Kingdom. We are the data controller responsible for your personal data collected through this website and our services. If you have any questions about this policy or how we handle your data, please contact us at [email protected].
What Data We Collect
We may collect the following categories of personal data: contact information (name, email address, telephone number), service enquiry details (property address, type of cleaning required, preferred dates), communications you send us via our contact forms or email, technical data such as your IP address, browser type and pages visited, and any other information you voluntarily provide to us.
How We Collect Your Data
We collect data directly from you when you complete a contact or enquiry form on our website, when you call or email us, when you book or use our cleaning services, and automatically through cookies and similar technologies when you browse our website.
How We Use Your Data
We use your personal data to respond to your enquiries and provide quotations, to deliver and manage the cleaning services you have booked, to send you service confirmations and follow-up communications, to improve our website and services, to comply with our legal obligations, and to send you marketing communications where you have given consent or where we have a legitimate interest to do so.
Legal Basis for Processing
We process your personal data on the following legal bases: contract performance — to fulfil a booking or service agreement with you; legitimate interests — to respond to enquiries, improve our services and conduct direct marketing to existing customers; consent — where you have explicitly agreed to receive marketing communications; and legal obligation — where we are required to process data to comply with the law.
Cookies
Our website uses cookies to improve your browsing experience and to analyse site traffic. Cookies are small text files stored on your device. We use strictly necessary cookies (required for the site to function), analytics cookies (to understand how visitors use our site), and marketing cookies (to deliver relevant advertising). You can manage your cookie preferences at any time using the cookie consent banner on our website. For more detail, please refer to our Cookie Policy.
Sharing Your Data
We do not sell your personal data to third parties. We may share your data with trusted service providers who assist us in operating our website and delivering our services (such as email platforms and booking systems), where required by law or regulatory authority, and with professional advisers such as solicitors or accountants where necessary. All third parties are required to handle your data securely and in accordance with applicable data protection law.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or reporting requirements. Enquiry and customer records are typically retained for up to six years in line with standard business and tax obligations. You may request deletion of your data at any time (subject to legal retention requirements) by contacting us.
Your Rights
Under UK GDPR and the Data Protection Act 2018, you have the right to access the personal data we hold about you, to request correction of inaccurate data, to request erasure of your data in certain circumstances, to object to or restrict our processing of your data, to data portability, and to withdraw consent at any time where processing is based on consent. To exercise any of these rights, please contact us at [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction or alteration. Our website uses HTTPS encryption and we restrict access to personal data to those employees and contractors who need it to perform their duties.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any external websites you visit.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The date at the top of this page indicates when the policy was last revised. We encourage you to review this page periodically.
Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, please contact us by email at [email protected], by phone on 07752 768518, or by post to Londonair Cleaning Co, London, United Kingdom.